Refund Policy

At Extrusive, each product is custom-made with care and precision. We want you to love your purchase, and we’re committed to ensuring it arrives safely.

Refunds for Damaged Items

If your item arrives damaged due to shipping, we will gladly offer a replacement. To qualify:

• Please notify us within 24 hours of receiving your order.
• Keep clear photos of the damage and packaging.
• Customers are responsible for the courier cost to return the item to Extrusive.

No Refunds for Sizing Issues

We do not offer refunds in the following cases:

• Lampshades that do not fit your lamp base — all sizing details are clearly provided on the product page.
• Lamps or shades that are not the size expected — dimensions are listed to help you make an informed choice.

Please double-check measurements before placing your order. If you’re unsure, feel free to contact us — we’re happy to help guide you.